FAQ's

Filters

Below are some common questions about our products

What do the filters remove?

Bacteria, Viruses, Protozoa, Rotavirus, Norovirus, Hepatitis A, E.coli, Salmonella, Dysentery, Giardia, Cryptosporidium, Amoebae, Sediment, Microplastics, Pesticides, Chemicals, Heavy Metals

Can it filter salt water?

No, our filters will not filter salt water.

How do I know if the filter needs to be replaced?

The flow rate has become significantly reduced

What is the filter made of?

Our filters are made from a food safe BPA free ABS plastic

What is the lifespan of the filter?

The filter has an average lifespan of 150 Liters (this can vary with the quality of the water)

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long will it take my order to ship?

Orders will ship within 1-3 business days

My order arrived damaged

Please contact us at suppport@extractfilter.com with your order number and pictures and we will send you a replacement.

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