FAQ's
Filters
Below are some common questions about our product
What do the filters remove?
Removes: Bacteria (E.coli, Salmonella, Dysentery), Viruses (Rotavirus, Norovirus, Hepatitis A), Protozoa (Giardia, Cryptosporidium, Amoebae)
Filters: Particulates (Sediment, Microplastics, Silt), Heavy Metals (Lead, Arsenic, Chromium), Chemicals (Chlorine, Chloroform, PFAS)
Can it filter salt water?
No, our filters will not filter salt water.
How do I know if the filter needs to be replaced?
The flow rate has become significantly reduced or after approximately 150L of use
What is the filter made of?
Our filters are made from a food safe BPA free ABS plastic
What is the lifespan of the filter?
The filter has an average lifespan of 150 Liters (this can vary with the quality of the water)
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take my order to ship?
Orders will ship within 1-3 business days
My order arrived damaged
Please contact us at suppport@extractfilter.com with your order number and pictures and we will send you a replacement.